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Return policy

1.Reasons for return

Have you purchased a product from us that is not what you expected it to be? You can always return it. Your satisfaction is of utmost importance, so we accept - without hassle - the following reasons for return:

Reasons for return
  1. Not satisfied with the product
  2. Changed your mind
  3. Want to exchange the product
  4. Received a faulty product

2. Deadlines

Please make your returns known to us as soon as possible and return them as soon as possible. To be precise, the following deadlines apply:

Deadlines for return shipments
  1. Make your return shipments known to us within 14 working days after receipt of the products.
  2. Ship return products within 14 working days after you have announced them

3. State of products

Please return your products to us in the state that you have received them. This means:

State of return products
  1. In original state
  2. Complete
  3. In original, preferable unopened, packaging


Obviously, we believe that you should have a good opportunity to evaluate your purchased products. Please feel free to unpack and install products in case reasonably necessary for a proper assessment.

However, in case products show signs of usage, are not complete anymore or are unnecessarily opened we reimburse 75% of the original purchase price.


4. Exceptions

Products that unfortunately can’t be returned are:

Exceptions
  1. Products that are custom made
  2. Software (products that can be copied)
  3. And performed services such as installation services

5. Return procedure

Our return procedure consists of four steps:

Step 1

Contact our customer service to make your return shipment known.

Email: info@datacardshop.com

or

Netherlands (www.datacardshop.nl)
Tel.: +31 78 6548203

Belgium (www.datacardshop.be)
Tel.: +32 52 260100

Step 2

Send products, preferable in original packaging, to:

Netherlands (www.datacardshop.nl)

Datacard Shop
Pieter Zeemanweg 175
3316 GZ  DORDRECHT
Netherlands

Belgium (www.datacardshop.be)

Datacard Shop
Koningin Astridlaan 49
B-1780  WEMMEL
Belgium

Stap 3

After receipt, products we will be checked within 2 business days to verify if they are received in good condition.

Stap 4

After verifying the product, your returns will be handled as follows:

1. Not satisfied

You will receive a refund or credit note as soon as possible, but at the latest within 14 working days

2. Changed your mind

You will receive a refund or credit note as soon as possible, but at the latest within 14 working days

3. Exchange

Products to be exchanged:
You will receive a refund or credit note as soon as possible, but at the latest within 14 working days

Exchange product:
You can order an exchange product yourself.

4. Faulty

You will receive a replacement product as soon as possible, but at the latest within 3 working days

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